Frequently Asked Questions Regarding our
I am a client and I am having trouble logging into
my website planning form to choose music etc, what
is my password or login I don't remember getting
That information is included in the lower right
hand corner of the cover letter sent to you with
Also it is on the upper right hand
corner of your contract as well.
Can we come to an event where you are performing,
to see you perform, just to peak in?
No, we do not allow or invite strangers to our client's
events. We consider these events private
We do invite you to come and
meet us at our office, your home or the location
that you are using.
You may contact
us to set up a meeting at your convenience.
You may also come to any public performance and
those events that are listed on our web site.
When Does the DJ contact us to go over the details
of our event?
The week OF the event. We
wait until the week of your event because we only
ask our performers to concentrate on one client
at a time.
Our service is more personal
in that manner.
Do we meet our DJ, or is it handled over the phone?
Your DJ will contact you by phone as early
as the Monday prior to your event. In-person
meetings are available at the DJs schedule,
can not be guaranteed by the company.
How long does the call take?
Usually less than a half of an hour. It
takes less time if you have filled out your on line
planner, the DJ will verify the information you
What information does the DJ need when he calls?
Verification of the event; date, time
and balance due; also music requests, schedule of
events, wedding party names, etc.
If you fill out
your planning forms on line it's even easier.
What if we are not sure of these things? Can
the DJ instruct us on what works best, based on
Yes, absolutely, but we allow you to
have control unless you feel you need assistance.
When does the DJ arrive to set up, and is that time
included in our contracted time?
One hour ahead of time. There is no
charge to you and it is NOT included in your actual
What do we need to provide for the DJ?
At least a six foot skirted banquet table, and a
nearby standard 110 volt electrical outlet, immediately
adjacent to the dance floor or dance area,
no tables between the DJ and the dancefloor.
Does the DJ need to be included in the meal?
No, that is not required. However, many
clients do choose to include them and it is appreciated.
How are the DJs assigned? How do we
know who we are going to get?
DJs are assigned by such factors, but are not limited
to: Location familiarity, number of
guests, age group of guests,
overall type of personality
requested (outgoing, low-key, etc...), and music
Of course, if you have
a request of a particular performer, we invite your
request, and will make every effort to honor it,
based on their availability.
hire Robb Smith Productions, you are actually hiring
our staff of professional entertainers.
When do we pay the balance due?
In most cases, at the end of the event, after the
services have been rendered to your satisfaction.
You will receive a receipt for your records.
Do we tip the DJ?
We believe that a tip or gratuity is earned and
not expected. If you feel that a tip
is merited, anything you give the DJ goes directly
to them and is appreciated,
after all, they did
perform the event to your satisfaction.
What happens if the equipment breaks down, while
you are performing? Or the DJ gets sick?
Our performers are required to carry back-up equipment
with them in their own vehicle, so any down time
would be minimal.
Also we have back-up
personnel on call every weekend. They
are standing by ready to perform for you in the
event of an emergency.
Can the DJ stay and play longer and how much would
On most evening events, yes they can.
Our overtime rates are clearly explained on our
contract. Please note that it is double the
rates of booking the extra time prior to the event.
So... Depending on your needs, perhaps booking
before may be less expensive.
Are you insured?
Yes, we carry $1,000,000 of liability insurance.
We have never had a claim in our companies history.